Returns are accepted within 14 days of delivery and must be authorised by us before anything is sent back. Please read this policy in full before ordering.
Your legal right to cancel
If you are a consumer in the UK or EU you have a statutory right to cancel within 14 days of receiving the goods, for any reason, and receive a refund of the price paid plus standard outbound delivery. This right exists by law and we honour it. Nothing in this policy limits your statutory rights in relation to goods that are faulty, not as described, or not fit for purpose.
Return authorisation is required
Email [YOUR SUPPORT EMAIL] with your order number before returning anything. We will issue a return authorisation and the correct return address. Items sent back without authorisation, or to any address other than the one we give you, cannot be tracked to your order and may not be refunded.
Condition
Items must be returned unworn, unmarked, free of sand, water and odour, and with all original packaging and tags. Trying them on indoors on a clean surface is fine — that is what the cancellation period is for. Items showing outdoor wear, beach or pool use are not resaleable, and we will reduce the refund to reflect the loss in value, which in practice may mean no refund is due.
Deadlines
You must notify us within 14 days of delivery, and the goods must be posted back within 14 days of that notification. Returns notified or posted outside those windows are not accepted.
Return postage
- Change of mind — return postage is at your own cost, and we recommend a tracked service. We are not responsible for returns lost in transit to us.
- Faulty, incorrect or damaged items — we cover all postage and there is no cost to you.
Damaged or faulty on arrival
Inspect your order on delivery. If anything has arrived damaged or faulty, email us within 48 hours with your order number and clear photographs of the item and the packaging. We will replace or refund it. Under the Consumer Rights Act 2015 you also have 30 days from delivery to reject faulty goods for a full refund, and further remedies after that.
Not covered
- Normal wear, including sole wear and marking from use.
- Damage from misuse, alteration, or use outside the product's intended purpose.
- Ordering the wrong size where the size guide was available at the point of purchase. Exchanges outside 14 days are at our discretion.
- Parcels returned to us as undeliverable because an incorrect address was entered at checkout. Redelivery is at your cost.
Refund timing
Once an authorised return reaches us we inspect it and process the refund within 3 business days, to the original payment method. Where you cancel under your statutory 14-day right we will refund within 14 days of receiving the goods back, or of you providing proof of return, whichever is sooner. Your bank may take a further 5–10 business days to show the money.
Contact us before disputing a charge
If there is a problem with your order, email us first — we resolve almost everything within one working day. Raising a bank chargeback without contacting us prevents us from putting things right and delays any refund you are entitled to, because the funds are frozen with the card issuer until the case closes.
Contact
[YOUR SUPPORT EMAIL] — [YOUR TRADING NAME AND FULL ADDRESS]