Free shipping
Shipping is free on every order, to every destination we serve. There is no minimum spend and no surcharge added at checkout.
Delivery time
Orders arrive within 5–7 business days. Orders placed at a weekend or on a public holiday are processed on the next business day. Weekends and public holidays are not counted in that window.
These are estimates rather than guarantees and can be affected by customs, carrier delays and peak periods. Where a delivery is running materially late we will tell you and you may cancel for a full refund.
Where we ship from
[STATE HONESTLY WHERE STOCK IS DISPATCHED FROM. If items ship from outside the UK, say so here.]
Tracking
Every order ships tracked. You'll receive an email with a tracking number and link as soon as your parcel is dispatched. Tracking emails sometimes land in spam, so check there if you can't find yours.
It is normal for tracking to show no movement for several days while a parcel passes between carriers. If there has been no update for seven days, email us and we'll chase it.
Delayed or missing parcels
If your order hasn't arrived within 7 business days, contact us with your order number. We'll either locate the parcel or send a replacement at no cost to you.
Incorrect addresses
Please check your delivery address carefully at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch, but not afterwards. We can't refund parcels lost because of an address error, and redelivery is at your cost.
Customs and import charges
Orders delivered outside the United Kingdom may attract import duties or taxes set by the destination country. These are not included in the price you pay us and are the responsibility of the recipient.
Contact
[YOUR SUPPORT EMAIL]